Get in Touch With Us

If you have a question about something you have read on this site, spotted an error, or want to raise a concern about a casino review, this is the page for you. Below we explain how to reach our team, what we can help with, and what we cannot.

How to Contact Our Team

Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to reply within two working days, though this can stretch a little during busy periods.

To help us route your message quickly, tell us straight away whether you are asking about a specific casino, a factual correction, a general enquiry, or something else. A short, clear subject line saves everyone time.

What We Can Help With

• Questions about our reviews — If a section of a review, such as how wagering requirements or withdrawal times work at a particular site, is not clear, ask us to explain it in plain terms.
• Corrections — Casino terms change often. Welcome offers, minimum deposits and payment options can be updated by operators without notice. If you believe something we have published is out of date, tell us the casino name and the detail in question, and we will check it.
• Feedback on the site — If you would like to see a particular topic covered, such as a payment method, a game category or a specific licensing question, let us know.
• Partnership or editorial enquiries — If you represent a casino brand or a relevant organisation, please explain who you are and what you are proposing.
• Concerns about gambling harm — If you or someone close to you is struggling with gambling, say so in your message. We will not be able to offer personal advice, but we can point you towards the right independent support.

What We Cannot Do

We are a research and comparison site, not a casino operator, a payment processor or a regulator. That means there are limits to what we can resolve directly:

• We cannot access, close or verify your account at any casino listed on this site.
• We cannot process, chase or guarantee the outcome of a withdrawal, deposit or bonus dispute on your behalf.
• We cannot act as a middleman in a complaint against an operator, though we can explain the sort of complaints procedure a reader should expect and where to escalate matters.
• We are not a substitute for the UK Gambling Commission, GAMSTOP or GamCare when it comes to regulatory or self-exclusion matters.

If your enquiry concerns a dispute with a specific casino covered on our best non GamStop casinos guide, do get in touch, but be aware that resolving account-level issues will ultimately depend on the operator itself and, where relevant, the licensing authority under which it operates.

Support for Gambling Concerns

Non GamStop casinos are licensed outside Great Britain, most commonly in jurisdictions such as Curaçao, and they operate outside the self-exclusion protections offered by GAMSTOP and outside UK Gambling Commission oversight. If a reader tells us they are finding it hard to control their gambling, we take that seriously. We will not offer diagnosis or treatment, but we will direct that person towards independent, established sources of support such as GamCare, and explain in general terms how deposit limits, loss limits and self-exclusion tools work, so they can make an informed decision about their own play.

What Happens Once You Have Written to Us

Every message is read by a real person, not answered by an automated system alone. We review the content, check any facts you have raised against our own records where relevant, and reply directly. If your query needs input from more than one member of the team, this can add a day or two to our usual response time, and we will let you know if that is the case.

Accuracy matters to us, particularly given how often casino terms, bonus conditions and payment options change. Reader reports genuinely help us keep our content current, so if something looks off, please tell us.

Before You Get in Touch

A few things are worth checking before you write in, since they can often answer your question faster than waiting for a reply:

1. Re-read the specific casino review or guide page in question — bonus terms, wagering requirements and withdrawal limits are usually stated alongside the offer itself.
2. Check the casino's own terms and conditions page directly, since operators can amend offers such as welcome bonuses or free spin allocations at short notice.
3. If your query concerns a live account issue — a delayed withdrawal, a KYC request or a locked account — contact the casino's own customer support first, since we have no access to individual player accounts.

If none of that resolves things, we are glad to help however we can. Thank you for taking the time to read this page, and we look forward to hearing from you.